Information Sharing between Government Agencies

Project Status: Archive
People Involved: Ilan Katz, Shona Bates
Research Areas: Families & Communities; Policy Design, Impact & Evaluation
Funding Agency: NSW Department of Premier and Cabinet
Non-Staff Involved: Matthew Keeley (National Children and Youth Law Centre)

Appropriate collection, management and storage of personal information are critical elements to citizen trust in the public sector. However, misconceptions about the frameworks governing sharing personal information can impact on the coordination of services, case management and policy development.

This project examined the exchange of personal information between government agencies, and between government agencies and other sectors, in the provision of holistic and effective services to citizens. The project examined how information is shared in three contexts: child health and welfare, education (schools), and in the provision of housing and accommodation for people with mental illness. The project identified gaps, barriers and enablers to information sharing in each of these areas.


Publications

Opportunities for Information Sharing: Case studies (PDF) [1 Mb]