Evaluation of Outcomes for People Nominated to the Integrated Services Program (ISP)

Project Status: Current
People Involved: Karen Fisher, Christiane Purcal, Rosemary Kayess, Sandra Gendera, Fredrick Zmudzki
Research Areas: Disability
Funding Agency: NSW Family and Community Services - Ageing, Disability & Home Care (ADHC)
Partners / Collaborators: Époque Consulting

The evaluation examined longer term client outcomes achieved by the Integrated Services Program (ISP), which NSW ADHC administers in partnership with Housing NSW and NSW Ministry of Health. ISP establishes coordinated cross-agency responses for adult clients who have multiple and complex needs including mental illness, intellectual disability and acquired brain injury and who exhibit behaviours that might cause significant harm. The project compared the outcomes achieved by three client groups: those who are in the program, who have exited and who have been referred but not been accepted into the program. The research aimed to inform choices about cost and operationally effective models of service provision for people with multiple and complex needs. A further piece of work with the Ministry of Health is underway to obtain and analyse systemic data about health service use, outcome and cost data for current, former and non-ISP clients.


Publications

Evaluation of Outcomes for People Nominated to the Integrated Services Program (Final report) (PDF) [11 Mb]

Evaluation of Outcomes for People Nominated to the Integrated Services Program (Final report - accessible version)

Evaluation of outcomes for people nominated to the Integrated Services Program (Evaluation plan) (PDF) [286 Kb]


See also: Integrated Services Project: Evaluation of cost and operational effectiveness